Refund policy

Mespecta Refund Policy

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HOW ARE THE TIMES AND METHODS FOR RETURNING A PRODUCT?
If for any reason you are not satisfied with your purchase on the MESPECTA eSTORE, you can return the goods to us. Italian law guarantees the customer the right to withdraw from the purchase within 14 days of receipt of the purchased product and to obtain a full refund (including initial shipping costs).

Initial shipping costs are always free.

The costs for the return will be borne by the customer who must make sure to return the goods in perfect condition, so we invite you to reuse the package with which the goods were sent to you, which, if intact, guarantees optimal protection during the shipment.

All returned orders will be inspected upon arrival at our warehouses in order to assess the integrity of the goods and to be able to initiate the return acceptance and subsequent refund process.

WHERE CAN I FIND THE RETURN FORM?
If you want to return the product you can send us a simple request from the contact page. click here to open the contact page.

We will immediately send you the return form on your email, you can print it, fill it in, and insert it in the package with which you will return the goods. In the form you will also find details on the address to which the goods should be returned.

In order to have an even better experience and to guarantee you a quick refund, we kindly ask you to fill out the return form in its entirety, paying close attention to the data relating to your IBAN and the account holder. The latter are essential data to allow us to quickly send the refund.

HOW LONG WILL THE REFUND TAKE?
Refunds are completed within 14 days from the date of receipt of the return and from quality control on returned products. This timing may vary depending on the banking operator of reference.

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