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FAQ

ORDER AND DELIVERY

When will my order be sent?

How can I trace my order out?

You can trace the state of your order here. link what it brings to the track of the order.

Where does the eSTORE MESPECTA deliver?

Which are your delivery options?

Which are the delivery schedules?

How much time is needed for the forwarding and which are the costs?

Can my delivery address be different of that of invoicing?

Why is not the offer for free dispatch valid during the promotion periods?

I RETURNED AND IT CHANGES

Which are your restitution formalities?

Instructions for returned free

How much time will ask for the repayment?

How do I do to knowledge if PANDORA receives the products that I return?

I want to return the purchase made on the eSTORE but I do not want to take advantage of your politics of returned freely. Is it possible?

Can I change or return a product purchased on the eSTORE in one of the businesses MESPECTA or close to an authorised reseller?

Has returned mine been lost / damaged - what must I do?

The returned one to the eSTORE has been lost / damaged and I have not taken advantage of your politics of returned freely. What must I do?

How can I cancel my order according to the normativeness of sale of distance?

After having received my order, the price of the article has changed. Can I be reimbursed?

What happens if I want to return a set contained an armlet?

Can I return the earings?

Which are your change formalities?

Instructions for free change

Can I ask for the change it cuts of more tidy products?

Has the tidy product / that been presented with by them me I do not like, can ask for a change?

Is not the product that they have presented with me of the correct tribute, I can ask for a change?

ORDERS

Must I create an account to be able to make an order?

I have found technical problems.

I do not manage to enter my account.

How can I cancel my account on the eSTORE?

Is it possible to make an order by phone?

Why has my order been cancelled?

Is the eSTORE MESPECTA an authorised and official reseller?

How can I make an order?

How will my jewel be made up Pandora?

Which are the accepted payment methods?

Can I modify or cancel my order?

How can I modify the data of my account?

What happens after I have created my order?

How can I search for my order?

How much is sure my order?

Can I change the invoicing address after having created the order?

Can I change the forwarding / delivery address after having created the order?

My payment has been refused.

Have I purchased an armlet and some charm in an only order, how will they be wrapped up?

What happens to my order if I purchase something that is not more disposable to warehouse?

Guarantee and Repairing

Has my jewel blackened, what can I do?

My jewel has reached PANDORA but it is damaged / defective. What must I do?

I have received a wrong / defective product or it misses an article. What can I do?

What must I do if my jewel PANDORA has been stolen or have lost him?

My jewel can PANDORA have taken shelter?

Has my jewel broken and I do not possess a receipt, can do thing?

Has my jewel broken and the guarantee has expired, what can I do?

My jewel does PANDORA have a guarantee?

FAQ

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